Letter of appreciation to West Chicago, IL location manager and staff

04/11/2013

Dawn,

I just wanted to take a minute to say thank you to you and your staff for the great job they did with the two transportation issues that came up yesterday afternoon. I appreciate the great communication and professionalism in finding resolution to those two challenging situations. I especially would like to commend the drivers on both those routes for the way they handled themselves and made sure the needs of our students were their highest priority.

Thank you again.

Dan

Driver Audit

04/02/2013

Tami:

We performed the annual driver audit @ Missouri Central on 03/26/13. We checked files on 79 drivers, 6 monitors, 5 staff and 12 terminated drivers. The files were unbelievable! All required information was complete and very well organized. There was no missing information. There are several drivers and staff that need their annual evaluation done and a few drivers need to make up some in-service hours. All confidential information was handled properly. Kathy Galibert did an outstanding job on keeping the files up to date. The best audit I have ever done!

Let me know if you need anything else.

Renee' Y.
Operations Supervisor
VICC TRANSPORTATION

Letter of appreciation to Glen Ellyn, IL location for accommodating last minute request

03/21/2013

Dear Ms. Slayton,

I wanted to drop you a note about our band field trip yesterday to Symphony Center and downtown Chicago. I have been critical of Illinois Central when I have felt that things did not go well for various reasons...

This is not one of those emails - being able to get a bus beyond a last minute requests was AMAZING. I know it put you and your company in a tough pickle - but you made more than the day for 55 kids. We heard a rehearsal of the Chicago Symphony Orchestra - one of the best orchestras in the world - not a concert, but a rehearsal. We were able to see and hear their rehearsal process and glean a thing or two for ourselves to use back at West.

Your bus driver was a great professional. She knew where to go, how to get there and negotiate rush hour and downtown traffic. She was where we needed her to be at the appropriate time and she got us going where we needed to be. I thought we had a small chance to return to West before school ended. We got to West with 6 minutes to spare. We left at Monroe and Michigan in downtown Chicago at 1:50 and were in the school by 2:29.

I will let you know when things don't measure up to my standards...but I must compliment your company, your driver, and you for being so accommodating for us yesterday. Outstanding job !!!

Sincerely, jw

Letter of appreciation to Gibson City, IL location

03/19/2013

Dear Kari:

I wanted to take a moment to thank you and your drivers for a wonderful field trip experience on Saturday, March 16th!

I appreciate the open line of communication that you and I established early on, and it continued all the way through the planning of the trip until our arrival back home on Saturday evening. And your flexibility in obtaining a final bus number as we completed our registration process was very appreciated!

Thank you, also, for arranging for the bus parking and pre-payment of the fee in order to save the school money. That's just one example of your attention to "small" details that made my job much easier.

Thanks so much for a safe trip!

Cathy Walker-Steidinger

GCMS All School Trip Coordinator

Letter of thanks from Athletic Director to Oswego, IL Contract Manager

03/15/2013

Michele,

With only the spring remaining I wanted to send out a thanks for all that you and Debbie do to accommodate our sports program. The bus service has been great this year. I have to deal with coaches when they are not happy with the bus service, and I have not heard one complaint. You also have helped me out with some last minute needs that have saved me a lot of grief. I just wanted to thank you for the service and taking the stress out of this job. I look forward to working with you in the future.

Sincerely,

Kevin T.
Simmons Middle School
Athletic Director

Commendation from school staff for St. Louis, Missouri location staff

03/14/2013

Dear Tami,

I am a teacher's assistant at Valley Park Elementary School and one of my duties is to monitor students as they enter the bus to go home. I am assigned to Nona P's and Yolanda M's bus from Missouri Central School Bus. I am very impressed with how they go above and beyond driving kids to and from school. They truly have each child's best interest at heart. They teach the kids how to be respectful and use good manners and expect them to behave appropriately. They are kind and sincere in their interactions with all of the students. They engage them in learning as well. I have seen them asking kindergarteners what letters are on the bus and playing other educational games with the kids. I just wanted to let you know what a great job they do everyday!

Anne C.

Letter of appreciation to Waukegan, IL location

02/28/2013

To all,

I wanted to take the opportunity to once again say thank you for all the hard work in getting our students home in the best way possible despite the inclement weather. The poor weather conditions and difficulty in maneuvering through the community was met with the fever of transportation professionals who always manage to get through.

Thanks to our drivers who maintained, thanks to those who managed to require assistance, hopefully your challenge is behind you. Thanks to our mechanics and support staff who helped ease the frustration of our drivers in distress, I hope a warm reception was waiting for you upon your return.

Thanks to all who make it possible!

Walter Doughty
Manager of Child Nutrition and
Transportation Related Services
Waukegan Community Unit School District 60

Letter of Appreciation from Lisle Community School District #202

02/21/2013

Attention: Nancy Bruce
IL Central Bus Company

To Whom It May Concern:

I wanted to acknowledge the staff of IL Central on their follow through on bus video documentation. With previous companies I would receive a VHS tape that often did not work. I would also have to look through hours of footage that were often misdated to find the incident that I was looking for. With IL Central I make a call and speak with our representative, most often Debbie or Michelle, and tell them the date and time of the incident and any other information I have for them (gender, race, verbal or physical altercation) regarding the situation. Within 1 business day (or quicker if I need it right away) I receive the portion of the tape that I need. I am given both the front and back views of the bus with audio. I now no longer have to watch 3-4 hours of tape to find a 5 minute problem on a bus.

Thank you for making life as an Assistant Principal easier!

Sincerely,

Theresa Maciejewski M.S.Ed., M.A., CCC-SLP/L
Student Services Coordinator
Schiesher Elementary School
Lisle Community School District #202

Letter of Appreciation to Michele Buscemi

02/19/2013

To whom it may concern:

I am the athletic director at Waldo Middle School in Aurora. I have had the privilege of working with Michele Buscemi over the past several years ordering buses for our athletic teams. Michele has always been professional with her communication; and dedicated to making sure our buses arrive when scheduled. If there is a conflict, Michele would contact me with the bus changes.

Personally I have enjoyed working with her and have found her to be a caring individual, who enjoys her job and whom she works with. I have enjoyed her friendship and sense of humor during these years.

Sincerely,

Kevin Talkington
Athletic Director

Letter of Commendation to Waukegan, IL location

02/11/2013

To our Waukegan Transportation Team,

On behalf of the District, I want to extend my appreciation to each and every member of the team for an outstanding job getting our students home yesterday after school. The unexpected snow created hazardous road and walking conditions for our community. Despite, the overwhelming telephone calls from parents and guardians, who I am sure were very anxious and their patience was at a reduced level, our team displayed professionalism and worked earnestly to get our children to their destinations. Their efforts did not stop there, they continued to make themselves available to dispatch to help distressed bus drivers. A united support system and teamwork accomplish great results.

A quote that has been true many times over and again is, "Sometimes a school bus driver gets tired, but seldom gets mad, and always gets there."

Thank you again for your valiant efforts and great success. You are the best!

Walter Doughty
Manager of Child Nutrition and
Transportation Related Services
Waukegan Community Unit School District 60
Waukegan, Illinois 60085

Letter of Appreciation to Waukegan, IL location

01/23/2013

To: Beverly Pelham, Sherie McPherson, Dave Niedospial, Dan O'Brien and Kevin Mest of Illinois Central School Bus

Beverly,

Thank you your corporate participation at Parent University, Transportation 101 tonight. Please be sure to pass this along to Chris and your recruiter that came to represent Illinois Central School Bus.

The presentation of the basics of transportation were shared to first explain the state regulations, followed by our District procedures, carried forward by our transportation personnel, a.k.a ICSB. This was an additional support system representation of the unified front that we together have built over the past three years.

The best part were some personnel testimonials that supported the conscientious efforts of our bus drivers and monitors to protect the overall security of our students in Waukegan. Not to mention the parental fears that were subsided when a child got on the wrong bus, but arrived at the correct school. We will continue to work together to continue our success. Next week, Parent University 201. We will be explaining helps, suggestions, recommendations, and expectations of students walking to the bus stop or to school as well as the bus ride.

Thanks again
Walter Doughty
Manager of Child Nutrition and Transportation Related Services
Waukegan Community Unit School District 60
Lincoln Center
1201 N. Sheridan Road
Waukegan, Illinois 60085

Letter of appreciation from Chicago area Head Start program to Chicago Heights, IL, location

01/22/2013

To: Lorraine Jones, Illinois Central School Bus

Hi Lorraine,

Happy Tuesday, our self-assessment on last week was great. I appreciate the drivers and monitors being on point, I have a great team from Illinois Central and I thank you for all your help and guidance with your staff. Let me know if you need anything from me and it is a pleasure working with you. Thanks again.

Cherice A.
CEDA

Letter of appreciation for services provided by Stillwater, MN location

10/19/2012

Tom Oswald
Minnesota Central School Bus
5288 Stagecoach Trail North
Oak Park Heights, MN 55082

Dear Tom,

We have just finished a great summer season and are now into the fall months. We continue to get good tum-outs for our "Second Sunday Supper" Community Meal even in Bayport. We will soon have completed two full years of monthly meals serving an average of 60-70 people each time.

The key to the success of the monthly meal has been our ability to transport people who do not have vehicles or are not able to drive themselves. The Minnesota Central School Bus Company has been very generous in allowing us to borrow a bus with handicapped access. This bus has enabled us to grow our attendance and serve more people with special needs.

You have also been very generous by waiving the cost of fuel. Please accept our appreciation also for the volunteer drivers from your organization, especially Susan Fisk, who are willing to help provide safe passage for our guests. As recommended, I have arranged for Roger Knuteson and Neil Stafford, volunteers from our congregation, to meet with Jane Baggot, to receive safety orientation for helping handicapped passengers.

I continue to be proud to be a driver for Minnesota Central, an organization that contributes generously to the needs of its community. Please accept my personal thanks to you and also please convey my thanks and the thanks of our community volunteers to the leadership of your company for your support of this fun and vital community service.

Pastor Rich Larson, Senior Pastor
Bethlehem Lutheran Church
Bayport, Minnesota

Letters of appreciation from students, and YMCA, served by Streator, IL location

09/27/2012

Streator Family YMCA
Streator, IL 61364

Julie,

I wanted to write and thank you for helping us with the bus for Wednesday's half day event here at the YMCA. We had over 40 kids on the bus and we plan on filling it next time around and potentially needing a second. We had 146 children here in total which was an amazing turnout.

We are so happy that you understand our cause and know that we are here to help our community. We feel very lucky to have so many organizations in town that support us and who see the bigger picture.

Again thanks for everything!

Josh Biros
Executive Director

Letter of Appreciation from Hardin County, IL Superintendent, to Illinois Central staff at new start-up

From: Keith Reinhardt, Ph.D.
Sent: Thursday, September 20, 2012 3:53 PM
To: Debby Johnsey; Jeff Wood; Kevin Mest; Mike Massey; Morgan Hall; Morgan Hall, Illinois Central School Bus
Subject: Hardin Co. DOT visit 9/19/2012

Good morning/afternoon:

I would like to forward a sincere and appreciative note of thanks to all of you for addressing Hardin CUSD's recent start-up busing issues.It gives me great confidence to the type of relationship that I know can developed between our organizations as the years progress.Due to your your responses/actions, I can now unequivocally address my school board's busing concerns and reassure them that these problems have now been addressed.This is especially timely since my next school board meeting is this upcoming Monday, the 24th, and the Illinois' DOT inspector personally informed me of the positive bus inspections.I have no other word but to say this is "Outstanding."

Again, thank you. My appreciations go out to all of you for your actions taken to rectify these issues.

Respectfully,

Keith Reinhardt

Keith Reinhardt, Ph.D.
Superintendent
Hardin County Unit School District #1
Elizabethtown, IL62931

Commendation for wedding charter service provided by Stillwater, MN location.

From: Lynn T.
Sent: Tuesday, June 26, 2012 10:22 AM
To: Starr Frost, MN Central School Bus
Subject: Thank you!!

We recently had a wedding at our home for our daughter and her new husband. It was wonderful. We hired the Minnesota Central School Bus Charter and they did a fantastic job. They shuttled our guests from selected hotels to our destination and did so in a timely fashion. They were there ready to go when our guests called it a night for the evening.



Thank you so much for making our special day worry free for our guests.




Sincerely,

Lynn T.




Commendation for services provided by Gary, IN location.

From: Sherrine S.
Sent: Tuesday, June 26, 2012 12:25 PM
To: Quiana White, IL Central School Bus
Subject: Re: FW: CC receipt



Ms. Quiana, I'd like to personally thank you for your professionalism and quality service in our charter rental yesterday. I understand dealing with clients is a job not everyone can do.

However, you superseded many others in your effort, and ability to accommodate our trip, and we appreciate you.

Looking forward to doing future business with you and Illinois Central.



Best,

Sherrine S.

Program Coordinator

Pennsylvania Center

East Chicago, Indiana

Parent compliment for drivers from Aurora, IL location.

From: R. Manny

Sent: Wednesday, June 27, 2012 3:40 PM

To: Patrick McCarthy

Subject: Bus # 2984 & # 2985

Patrick,

Just wanted to let you know about two of your bus drivers.I don't have their names but I have the bus #s.# 2984 and 2985 took my daughter and the rest of the summer camp from Hall elementary school (community in schools) to Starved Rock yesterday morning.

They did an amazing job in driving. I noticed because in order for me to go I had to follow in my car and I was able to see their driving.

They were very courteous, friendly and professional.

Just wanted to let you know.

Manny R.

North Aurora IL

Parent letter of appreciation for driver at New Richmond, WI location

From: Michelle S
Sent: Wednesday, June 06, 2012 2:23 PM
To: Adam Drinkman, North America Central School Bus
Subject: Drivers

Hi!  My daughter Madisson rode Scott's bus, I just wanted to make sure that the right person knows that my daughter has always had good things to say about him.  He always greets the kids with a smile and just seems really pleasant.  Please pass along the message to him that we appreciate his kindness and hope he is her driver again next year!

Michelle

Commendation for driver from Stillwater, MN location

From: Gary B
To: Starr Frost, MN Central School Bus
Subject: Re: 6.11.2012 14U Soccer

I wanted to say what a great driver Maynard was, he must be a great asset to your company. Thanks for helping us out, I know who to turn to now for future trips with the team................again, thank you Starr

Gary

Letter of appreciation from Athletic Director to staff at New Richmond, WI location

From: Casey E.
Sent: Friday, June 01, 2012 8:03 AM
To: Angela Hughes, North America Central School Bus
Subject: Athletics -

Angie,

All Athletic are finished for the 2011-12 school year with the exception of Track and Field currently in La Crosse.

Thanks for all of your help - you are great to work with - I truly appreciate your flexibility and willingness to work with our sometimes changing schedules!

Casey

Customer appreciation for Chicago Central driver

From: tucker p.
Sent: Monday, June 11, 2012 11:03 AM
To: Patrick McCarthy
Subject: Driver Review - Barbara

Good morning, Pat.

This past weekend, Barbara H. did an amazing job as our driver on Bus #19 for the Chicago Cares Serve-a-thon.  She was prompt, friendly, and her positive sense of humor was the perfect start to our day of volunteering.  All of the passengers appreciate the safe and pleasant rides we experienced on the way to and from the job site with Barbara.

Sincerely,

Tucker

Praise for Glenview, IL driver from a group of parents.

From: Dale H
Sent: Thursday, June 07, 2012 11:11 AM
To: Patrick McCarthy
Subject: Our bus driver

To Whom It may concern,

As the school year comes to a close I(we) wanted to comment about our children's bus driver. Mr. "P" as he is known, believe his name is Richard P. He is so friendly,responsible,timely and does enforces the rules. The kids joke with him and often know what he did on his day off. Many students that have "graduated" from his route still try to catch up with him as his drops off their siblings. We all hope that Mr. P will be back next year and want you to know how safe we all feel sending our kids with him and what a good guy he is.

Thank you,

Glenview District 34 -Bus #3 parents

Letter of appreciation to Monica Wilkins, Contract Manager at Alsip, IL location

From: Scott R.
Sent: Wednesday, June 06, 2012 9:14 AM
To: Monica Wilkins
Subject: RE: Billing

Hi Monica,

Thank you for the quick response with the invoice.  We could not have been more pleased with the service that Illinois Central School Bus provided during our project at CITGO.  You and your team met and exceeded every one of our needs and we can not thank you enough for your efforts.  Your designated drivers went above and beyond to build relationships with our crewmembers which helped boost the morale of our crew, day in and day out.  The value in this alone will aid in the continuation of using your service on future projects.  Please pass along our Thanks to your team!  Feel free to give me a call if there are any outstanding questions or concerns.  Until the next one.....

Regards,

Scott R.

Project Engineer

Elgin, IL

Letter of commendation to CEO, Bruce Barr, regarding Tom Oswald, Contract Manager of Stillwater, MN location, from school administration

From: Ray Queener
Sent: Friday, June 01, 2012 12:25 PM
To: Bruce Barr
Subject: Employee Performance

Hi Bruce!

I wanted to drop you a note and let you know what an outstanding job Tom Oswald does as Terminal Manager.I had the opportunity to work with Tom this morning at the scene of an accident involving one of the MN Central vans.It turned out OK for the driver and student they were transporting, so that was good news, but a bit of a scary scene.

Tom was simply phenomenal.When I arrived, he gave me a quick briefing of the situation and we discussed a few things.During my 90 minutes on the scene, Tom was handling the situation there, working through the terminal taking care of the buses that soon would be arriving to the area, coordinating about 100 things at once, and remained calm, cool and very organized.

Tom represents MN Central very well, and we are thrilled to work with him.He helps make things in our district go so smooth, even if there are issues, they are dealt with quickly, professionally and thoroughly.He truly is an asset to our transportation program through a great partnership!!

While giving you feedback on Tom is warranted, we would never want to loose him!So don't get any ideas of moving him to a different location!!!

Have a great weekend!!!

Ray Queener

Stillwater School District

Commendation for driver from Chicago Central location sent to John Suber, Contract Manager

Good afternoon Mr. Suber,

I wanted to let you know how fantastic we over at Polaris think Angela L. is. It does not matter when I contact her, which is often very last minute, she always provides the UTMOST customer service. She is always pleasant to speak to and comes through with whatever request we have. She, for me, is the deciding factor when choosing a bus company. Our school community prides itself on integrity and that is exactly what we get when dealing with your company so thank you from everyone at Polaris Charter Academy!

Staff, Polaris Charter Academy

Letter of Commendation for drivers at US Steel Plant, Gary IN

From: Gail Y.
Sent: Wednesday, May 23, 2012 4:45 AM
To: Nancy Bruce, Illinois Central
Subject: Re: Family Day

Nancy,

Family Day was a success.  I had numerous compliments from our Division Managers as well as from the people riding the buses regarding the Bus Drivers and how well they performed and handled our Families.  I am not sure what we would of done without Kara H., she was such a terrific help while we were running all around trying to keep the event moving, Kara kept the Drivers on schedule.  I can't Thank each of the Drivers enough and Kara for their hard work.  

Thank You
Gail Y. Fleet Manager, USS
Gary, IN  46402

Letter of Commendation for driver at Stillwater, MN location

To whom it may concern:

I've been meaning to write this letter since before Christmas, but I am embarrassed to say that I have kept putting it off due to always feeling too busy in the moment. Now, as the school year draws to a close, I want to be sure you receive this message, as I feel it is extremely important. I am a parent of a Lake Elmo Elementary student - a 4th grader. One of the biggest concerns we have as parents is the safety and well-being of our children when they are not with us - or within the safety of school supervision. The school bus ride can represent a very scary time for both students and parents, as it is relatively unmonitored, and is a known magnet for bullying.

I am so pleased to say that for our daughter, the school bus has represented some of the best parts of her school year, thanks to her driver, Liz D. Liz drives the Duck Bus, Route 22 for Lake Elmo Elementary, and has done so for the entire 2011 - 2012 school year. She makes a point of learning every child's name, and greeting them as they come aboard, and wishing them well as they exit. She created a drawing contest for all students to participate in, as they were tasked with drawing a picture of their bus symbol - the duck! All who participated, got a treat and were rewarded with their picture being on display for a day or so... with the winning duck earning a place in the window forever. Or at least the end of the school year! :) She plays music that the kids like, and if it's ok with the student's teachers, she allows them to have PJ Fridays on the bus as well. She plays games like "koaroke" and "telephone" with the kids on the bus if they are kept waiting for any reason (ie. other classes loading/unloading, etc). In general, she creates a warm, welcoming, fun (and most important to me) SAFE bus experience for the students.

Liz seems to have a natural gift for understanding what children need to feel good about themselves and each other. She treats my child with as much care, concern, respect, and dignity as I would; and there is nothing more in the world that any parent could ask of another individual.

Liz has no idea I am writing this and I truly hope that I have directed it to the correct individual as your email address was on the transportation information for Stillwater Public Schools. I'm sure you hear many complaints throughout the year, but in this situation I felt it was even more important for you to know that one of your drivers is going above an beyond what is expected and it is truly, deeply appreciated by both my husband and myself.

Please feel free to share this with her if you feel it is appropriate. And thank her for an amazing job this year!!

Warm Regards,

--
Christine & Dana N.

Letter from school administrator to Heyworth, IL Contract Manager Chris Strange

From: Mike L.
Sent: Monday, May 14, 2012 2:54 PM
To: Chris Strange;
Subject: Saturday, May 5th Trip To Colfax

Dear Ms. Strange,

I would like to drop you a note about the Track trip to Colfax on Saturday, May 5th 2012.  Nikki E. and Deb S. were our bus drivers that particular FOGGY day when we were traveling east on route 9.  A driver in a white SUV passed Deb and got between the two buses on the two lane road.  The SUV then preceded to pass Nikki in a no passing zone in a heavy fog. Car lights then appeared in the west bound lane while the SUV was in the middle of passing Nikki Ellis' bus.  Nikki performed an amazing defensive maneuver which we felt saved the lives of the two automobile drivers as well as passengers on the two buses.  Deb was behind and driving at a distance that she could slow down to avoid running into the first bus.  I would like to compliment BOTH these Drivers for keeping their eyes on the road and not in the rear view mirror which would have resulted in a disaster for us.  Please let them know how thankful we are to them.

Respectfully,

Heyworth Jr High Track Team

Compliment to driver for Heyworth, IL location

From: Jeff A., Principal, Heyworth Jr./Sr. High School

To: Chris Strange, Contract Manater

March 30, 2012

Just wanted to drop a note to say that the Heyworth bus driver we had for the Central Catholic game Tuesday (3-20-12) night was great.  She was very pleasant and went out of her way to make it a nice trip.  I know this probably seems like no big deal, but her customer service was exceptional enough for me to notice it.

Just thought someone should know this.

Jeff

When we say we “don’t have time”, what we’re really saying is, “This isn’t important to me.”

From: Walter Doughty
Sent: Monday, March 26, 2012 12:13 PM
To: Beverly Pelham, Contract Manager
Subject: This is what it is ALL about!

Kudos to your staff Franklin B. and La Paris C.

This driver and assistant on Washington Elementary route # 2 keeps the successes in transportation going forward. Late Friday afternoon, about 5:15, I received a call from dispatch. There was a child still on the bus and no one was there to meet the child. The District only requires Kindergarten and younger children to be met by a guardian. This first grade child has always been met by someone except on Friday. Unfortunately, the telephone number available was disconnected. In researching our student information system, I was able to reach the someone to come and pick up the child. When I left the office, I drove in the direction of the bus. I greatly thanked both of them for being aware of the "normalcy" of this child's daily activity. The friend arrived about 5:35 to pick up the child.

Employees like Franklin and La Paris keep the wheels on the bus going round and round while providing comfort to their students' parents because they are keenly aware of the every day happenings of the students. It truly is a pleasure and puts the District at ease when employees like this make a difference.

Thanks,

Walter Doughty
Manager of Transportation and Child Nutrition Services
Lincoln Center for Educational Services
Waukegan, Illinois

March 9, 2012
From: Valerie G.
To: Stephanie Simonovich, IL Central School Bus
Subject: Thank You!
Hi Stephanie!
On behalf of the Quad City Minority Partnership (QCMP), please accept
our deepest "Thank Yous" for your school bus transportation service.
Joe R. was wonderful! He was great with our staff and with our students
and we so appreciate his efforts to make this trip for our students safe
and comfortable.  I don't have Joe's email, but I do ask that you make sure
he gets this message and I also ask that you share this with his superiors.
Once again, we are so grateful for you and Joe's efforts to make this trip a
success and we look forward to future partnerships with Illinois Central.
Wishing you the very best!
--Valerie G, Founder & President of QCMP and University of Iowa College
of Nursing
--Shirleen M, Retired and QCMP Secretary

March 1, 2012

February 22, 2012
Sent: Wednesday, February 22, 2012 10:36 AM
Subject: Compliment
To Whom it may concern,
I wanted to contact Illinois Central to compliment and tell you how much we
appreciate the professionalism and trust we have for our child's bus driver.
We live in Glenview Dist. 34 schools and have the pleasure of Richard P.-
Bus 3 as our driver for Westbrook school. He was our other son's driver before
he moved on to another school also. We were glad to see Mr. "P" move over
to Illinois Central with the same route when the District changed companies.
Always timely and dependable. Thank you for hiring Mr. "P" and know he is great
with the kids.
Thank you,
J. H.

February 13, 2012
To: Tom Oswald - Minnesota Central School Bus
From: Sr. Mary Juliana – St. Croix Catholic School
Re: Student Transportation
We want you to know how much we appreciate the quality of service
provided this school year. Knowing that we can depend on timely service to meet
the SCCS school schedule is invaluable.  Communication between Minnesota Central
SCCS is instantaneous to meet last minute changes in the student’s  needs.
The drivers are courteous and understanding of the importance of the
daily schedules.  We are grateful to the Minnesota Central Transportation department
for the quality of safety and care given in transporting our students.
Sincerely,
Principal, St. Croix Catholic School

February 8, 2012
Recommendation by Parent for Stillwater, MN driver
Sent: Wednesday, February 08, 2012 2:10 PM
To: Patrick McCarthy
Subject: A job well done - Greg S.
I would like to tell you how much I appreciate our bus driver.  He has been doing
our route in Afton for 9 years and has always been timely, safe and consistent with our kids.
Greg takes his job seriously and I appreciate  his professionalism.  I have talked to Greg
and he is knowledgeable of the rules and making sure the kids follows the rules.  Greg is
always on time and stops at all the stops and allows time for the kids to get on and off
properly.  Greg is very consistent in his attitude and doesn't let the kids get away with
stuff just to make his job easier.  I can tell he cares for the kids and enjoys having the
same kids to build trust and consistency.  I trust Greg Stempler with my kids and I would
love for him to continue to be our driver for the years to come. ......
I just want to thank you again for Greg S. and allowing him to serve our family as our bus driver
for so many years.
Sincerely,
N. K.
Parent of 3 Afton Lakeland School children

January 20, 2012
From: Kristen Hoheisel, Director of Business Services from St. Anthony New Brighton
Independent School District
To: Dave Peterson, Regional Operation Manager at MN Central School Bus
Dear Mr. Peterson:
On behalf of the St. Anthony-New Brighton School District, I would like to commend
MN Central School Bus and especially Tom Oswald for outstanding service.
Tom Oswald and staff at MN Central go above and beyond for our District.  I always feel as
though they work twenty four hours a day to make sure our needs are satisfied, while having
the safety of the students be the utmost priority.  It is refreshing for me to be able to relax
when it comes to our student transportation.  In the wide array of potential problems, I know
that Tom and MN Central are always "on it."  Sometimes thank you goes without being said,
especially when the level of service provided is exceptional and becomes the new normal.
I wanted to take a moment to say thank you to Tom Oswald and the MN Central crew for
all you do for the St. Anthony-New Brighton School District.
Respectfully,
Kristen Hoheisel
Director of Business Services

January 18, 2012
From: Tracey S., teacher, Field School, Minneapolis
Sent: Wednesday, January 18, 2012 8:07 AM
Subject: Great story about bus 1 driver
One of my students rides bus 1 in the morning.  Yesterday she left her finished planetary brochure (her final homework assignment of the semester!) on the bus.  When she realized her mistake much later in the day, she realized the chance of finding it was slim so she used the time she had to try to recreate her work.  Much to her delight, when she got on the bus this morning, the driver had her project waiting for her.  Not a single smudge or dirt mark.  She was so excited and so grateful (as was i)!  Thank you, thank you, thank you driver of route 410 , Tamia  N.
Tracey S.
8th Grade Science Teacher
Field School, Minneapolis

December 12, 2011
Letter from Superintendent to Stacy Hawker, Contract Manager for Chicago Heights, IL, location
To: Stacy Hawker
Sent: Monday, December 12, 2011 9:10 AM
Subject: Re: Bus stop for new student
Thank you Stacey.  I wanted to let you and your team know that during the Town Hall
meeting on Wednesday, December 7 several parents complimented the bus company
on the commitment to student safety. Thank you for you dedication to the safety of our students.
Happy Holidays to you and the entire staff at Illinois Central.
Sincerely,
Dr. Pamela K. Hollich
Superintendent
Brookwood School District 167
Glenwood, IL

December 6, 2011
From: Suresh Mudragada
To: William Pierce
Sent: Tuesday, December 6, 2011 11:09 AM
Subject: Winter Ball
Hello,
I just wanted to thank you both for ensuring smooth transportation at this year's Winter Ball.  I've heard from many students and staff that the buses were very organized and a huge improvement from last year. 
Thank you both again!
Suresh Mudragada
Assistant Director of Campus Programs
Macalester College

November 3, 2011
From: Jay McCracken
Date: November 3, 2011 11:41:38 AM CDT
To: Bobbie Jo Michels
Subject: Re: Bus Inspection
Bobbie, Drivers, and all Illinois Central Staff:
I wish to express my sincere appreciation to all of you for the successful bus fleet inspection this morning.  We appreciate that you share our dedication to safety for our Putnam County students. 
Thanks again!
Jay K. McCracken,
Supt., Putnam School District 535

November 2, 2011
On behalf of all the IL Science Education Conference Sponsors:
IL State University--Center for Math, Science and Technology Chicago Section--
American Association of Physics Teachers Illinois Section--American Association
of Physics Teachers, Illinois Association of Biology Teachers, Ilinois Association
of Chemistry Teachers & Illinois Science Teachers AssociationWe wish to
thank you and Illinois Central bus drivers for your excellent service during the
October 28-29, 2011 ISEC conference.  The Friday night GALA trip
to the Museum of Science and Industry and Saturday field trips to ExxonMobil,
Argonne, Morton Arboretum, and MSI, all seemed to go well, barring Chicago
traffic and construction problems. Our teachers commented on the patience
and communication skills of your drivers.  Looks like you all scored an A from our t
eachers. Great work.
Harry Hendrickson
Executive Director
Illinois Science Teachers Association
Rochester, IL 62563

September 27, 2011
From: Todd Niklaus
To: Patrick McCarthy
Sent: Tuesday, September 27, 2011 9:44 AM
Subject: RE: MN Central start up, St. Anthony
Patrick,
The startup went very well this year. It was very clear to me that Ed, Joy, & Tom
did a great job preparing for the year. Even with the road construction issues in St.
Anthony and Northeast Minneapolis the buses have been on time at both buildings.
The year is off to great start.
Todd

September 23, 2011
From: Dennis Bloom
To: Tom Oswald
Cc: Bruce Barr ; David Petersen; Patrick McCarthy; Ray Queener
Subject: Start Up and School Board Meeting 9-22-11
Hi Tom and Joy,
Just a quick note to say thanks for coming to the BOE Meeting last night.
The board members really appreciated being able to connect with a person, rather
than just a company name.  That is what I think separates Mn Central from the rest.
The teamwork and personal connection. I would also agree with all the comments the
board made about it being a great start up transportation and that the extra time you
spend with drivers has made a big difference in the number of phone calls they have
received. It is nice to know not one board member has been called with a concern.
That doesn't happen very often! Thanks for all your hard work.  I would also like to let
you know that our principals feel the same way. I have heard from many of them -
"The best year ever!"  Thanks for all your hard work and extra effort. That goes for you,
your staff, and the drivers.  Let's continue working together to have a great year.
Have a great weekend and again, thanks for all you do for Stillwater Schools.
Regards,
Denny

September 13, 2011
From: Diane Ktsanes
Subject: SCCS Bus arrivals
To: Benjamin Davis, Dennis Bloom, Tom Oswald
Ben,  Dennis,  Tom,
We couldn’t be happier with how smooth transportation is going this year.  Way to Go !!   
The last bus arrived @ SCCS this morning at 8:49 with time for students to make it to their
lockers and class.  Thank you for all your efforts !
Diane Ktsanes

September 9, 2011
From: Jon Gutierrez
Subject: St. Croix Prep thanks you for your outstanding service to our school!
To: "Tom Oswald"
Date: Friday, September 9, 2011, 1:50 AM
Tom,
On behalf of the entire St. Croix Prep community, thank you for an outstanding
start to our 2011-2012 school year.  The transportation service and support you have
provided during these initial days has been impeccable.  It was just two years ago, we had
a traffic backup of nearly 1 mile on our first day at our present address.  Your insight and
input into the logistics has reduced our bus traffic by 50% -- and now on our first days of
traffic – there are no traffic issues, buses arrive on time, and we have all buses leaving our
lot within 15 minutes after our final bell rings. We all ask “Is this really the start of the school
year?” – Because the bus operations seem as if they have been fine tuned over the period of
months.  We tip our hat to you and are grateful for your professional service to our school.
Jon Gutierrez
Executive Director
St. Croix Preparatory Academy

September 7, 2011
From: Rick Lahn
To: Chrysann Carriveau
Sent: Wed, September 7, 2011 8:23:17 AM
Subject: Thank you!
Chrysann,
On behalf of our School District, I would like to thank you and your staff for an
outstanding first day of school. We had no major transportation concerns and things
went about as smoothly as possible for the first day.
A special thank you to Liz and Sheila who are an integral part of your routing team.
We know that great student transportation is the result of excellent planning that happens
long before the first day.  Again, our thank you to MN Central for a job well done. We appreciate
our continued working relationship.
Sincerely,
Richard T. Lahn
Superintendent of Schools
Princeton ISD # 477

September 2, 2011
From: Drusilla Lobmaster
To: Patrick McCarthy
Sent: Fri, September 2, 2011
Subject: RE: IL Central start up, Ludlow
Patrick,
This school year is off to a great start with our students transported by Illinois Central School Bus! 
Our new bus driver has done a fantastic job transitioning into his position. I really appreciate the
training you provide for the drivers. They are so efficient.  Perhaps it is the extra training provided
from the former driver, Teri, that made the difference this year. I just wanted to thank you for
the services you provide and especially for excellent condition of our bus. 
Drusilla Lobmaster
Superintendent

September 1, 2011
From: David Blackburn
To: Pat McCarthy
Sent: Thu, September 1, 2011 4:54:21 PM
Subject: Fwd: IL Central start up, Dixon
Things are going remarkably well for the start of school.  No news is good news!
The buses all seem to have the numbers and locations posted where they can be seen, 
Thanks to you and your staff.  Keep up the good work.
David P. Blackburn

August 31, 2011
From: Chris Norman
To: Patrick McCarthy
Cc: Sheri Kelley
Sent: Wed, August 31, 2011 9:16:49 AM
Subject: RE: IL Central start up, Alton
Pat,
In spite of a software glitch that cost us a week and could have made a complete and utter mess in starting the year, the Alton staff put in extraordinary extra hours to make sure that routes and bus assignments were as accurate as possible.  In student transportation issues are going to arise, it is how those issues are handled that makes the difference.  Sheri and her staff are dedicated and intent on getting the job done.  Even when we don’t agree on an issue, Sheri maintains professionalism and understands that the decisions are made with the safety and best interest of the students in mind.  Thanks!
Christopher Norman
Director of Financial Services
Alton CUSD #11

August 30, 2011
From: Rutkowski, Susan
To: 'Patrick McCarthy'
Sent: Tuesday, August 30, 2011 7:05 AM
Subject: RE: IL Central start up, Coal City
Hi Pat,
You are absolutely correct when you say that we’ve had a great start to the school year! 
Asimo and her staff worked very hard after our registration on August 2nd and 3rd to get
student bus rosters complete so they could be mailed with our students schedules.  The
staff at the bus company is always very helpful to parents and willing to work as a team with
the school district as difficult situations arise. The school district is pleased and appreciates all
that the bus company does for the school district.
Here’s to a good year!
Susan

August 29, 2011
From: Randy Merker
To: Patrick McCarthy
Cc: Chris Strange
Subject: Re: IL Central start up, Heyworth
Heyworth CUSD #4 if off to a great start to our school year.  In regards to transportation,
we have experienced minimal issues.  We always expect a few kids to be "lost" the first day
or two of transportation.  They are never truly "lost" but simply do not get on the right bus,
miss a bus, etc.  We only had only child on the wrong bus this year which is a great testament
to our staff for helping get our younger students to their busses and to our transportation staff
for knowing the kids on their routes.
We had a mechanical issue on our second day of school when a bus broke down during our
AM routes.  While this sounds ominous, it became a "non-event" as our Transportation Director
responded with a replacement bus extremely quickly.  Our bus that broke down of course
serves the farthest areas of our district away from our schools.  With the rapid and efficient
work of ICSB, the bus was only about 5 minutes late arriving that day.  For the second day of
school, this is outstanding!
Our end of the day times and routes have again worked well.  Delivery times are on
time as projected.  We are on track and running early in the year just like the year was
half-way through already.
I am again very pleased with the services ICSB has provided to our district. 
It is important to know the professionalism of ICSB will take care of that most important
commodity we have...our kids! Thank you for your work to provide a safe and secure
environment for our kids as you transport them to us and back home each day.
Randall G. Merker

From: Walter Doughty
To: Patrick McCarthy
Sent: Mon, August 29, 2011
Subject: Re: IL Central start up, Waukegan
Pat,
I can tell you, the 2011-12 start up has been a tremendous improvement over last year.
In part, the District has managed to work through the technology issues that caused most
of our problems last year. The is only secondary to the hourly changes that were occurring to
add to the confusion. I am grateful for the support of our District administration who has worked
through the route cutoff I put into place of August 14th. We have tracked all the changes and
implemented them beginning today. I have stayed in communication with our buildings letting them
know the expectations of Illinois Central as directed from the District office.
Illinois Central Waukegan has done a great job opening the 2011-12 school year. The benefit of
professional staff who not only know our community but truly put forth the truth that, Bus drivers
get there when no one else can, find houses that do not exist, and children without names.
Thanks so much.
Walter Doughty

From: Daniel Thompson
To: Patrick McCarthy
Sent: Mon, August 29, 2011 2:40:30 PM
Subject: RE: IL Central start up, Dist 159
Pat,
The school year is off to a great start and seamless transition from the prior school year.
Your front office staff has been superb in dealing with the typical changes that come as a
result of starting a new school year. Stacy Hawker has been wonderful in her communication
with our district and school staff while dealing with the multitude of requests as we start the
year. Thanks to you and your staff we are off to one of the best starts in recent years.
Thanks much.
Dan

From: Pat Halloran
To: Patrick McCarthy
Sent: Monday, August 29, 2011 8:36 PM
Subject: Re: IL Central start up, Morris
Sure. The start to the year from a transportation standpoint has been very smooth.
The sharing of routes with District 54 continues to provide substantial cost savings and
works more efficiently each year. Laura and her team have made adjustments when
necessary and made themselves available to parents during registration in August. The
drivers have been helpful in making sure students found the appropriate bus and communicated
with parents when appropriate. Laura continues to work well with our administrative team
and handles situations in a positive manner when they arise. We are fortunate to have her in a
leadership role- she is easy to work with.
Thanks,
Pat

August 23, 2011      
From: Gerri Latting
To: Stacy Hawkern
Subject: RE: Check IN
Stacy:
I have to (personally) say that since I have been Coordinator of the Early Childhood Programs,
this has been the first year transportation is running smoothly—and this is only the second day
of school for Pre-K. Normally, I would be receiving a thousand calls around this time from parents
with bus issues.  Awesome job so far!!! I’m knocking on wood as I type!  Thanks for checking in with us!
Gerri D. Latting, M.Ed

August 12, 2011
From: Jane Senkpiel
Subject: Northbrook Park District - Kudos to Our Bus Drivers
To: Beverly Pelham
Cc: "Cathi Klaver
Date: Friday, August 12, 2011, 3:53 PM
Hello Beverly,
Now that the summer camps at Northbrook Park District are ending  and things
are a bit settled down, I wanted to take a minute and write to you regarding our
regular weekly summer camp bus drivers - Jorge, Tyrone, and Lee.  
They were all great!   Our two regular 5-day drivers were especially good. 
They would review  the schedule and then check with me if they thought something
or someone was missing from the schedule. They both adapted to the inevitable
changes and shifts in schedules.  They were conscientious.  They kept me posted
if they were running late so I could pass the word along to others on the schedule.  
They worked with each other to be sure that the daily routes were covered. 
They were wonderful! 
Please pass the word along that it was a job very well done.  I would love to have
them again for next summer!  I also want to thank Mary Allen for working out
our field trip buses.  She also was very conscientious – verifying locations and
times whenever something just didn’t seem right.  Although there were a couple
of instances of late pick-up (which were not Mary’s fault), overall the summer ran
quite smoothly.  Mary always took our last minute “adjustments” in stride and made
sure that our buses always met our needs. Thank you for your services.
Have a great remainder of the summer. 
Regards,
Jane Senkpiel
Camp/Program Coordinator
Leisure Center

August 2, 2011
From: Pat Brown
Hardly any problems.  Your manager Jon Wagner takes care of all of our issues.
Pat Brown, Chief Financial Officer, Marion School District 2, Marion, IL

July 30, 2011
From: Sherey Zerbian
To: Laura McCullough
Cc: Patrick McCarthy
Hi Laura, 
Ed was great, and lots of families were able to attend the fair thanks to you, Ed, and Illinois Central School Bus!  Can't thank you enough, you guys are great partners to work with...so glad you're in Grundy County!
Sherey Zerbian
Program Director
Community Foundation of Grundy County
(Formerly Morris Community Foundation)

July 12, 2011
Your manager Kristi has been our primary contact and has done a wonderful job with  our students!
Linda Disney, Special Education Director, Matteson School District 162, Richton Park, IL

June 29, 2011
Your manager Kristi and I have worked together before and this year has run very smoothly.
She can even do quick changes for me when I need her to, it's such a relief when we
are in a bind.
Rachel Deck, Special Education Secretary, Crete-Monee School District 201, Crete, IL

June 28, 2011
From: Robert Wilkin
Overall satisfaction with your company.  Would request that Illinois Central return for
the 2011-2012 school year.
Robert Wilkin, Principal, Trumbull School, Chicago, IL

June 22, 2011
Dear Mr. Oswald:
On behalf of the St. Anthony-New Brighton School District, I would like to thank you for the high level of service you and your company have provided.  We believe that we have a wonderful working relationship and therefore would like to continue service with MN Central School Bus LLC for the remaining two years of our contract.  The two years would be for the 2011-12 school year and the 2012-13 school year.  Hopefully you have a relaxing summer and in the event MN Central has any questions or concerns regarding our District, please do not hesitate to contact me.
Respectfully,
Kristen Hoheisel
Director of Business Services
St. Anthony-New Brighton Schools

From: Jim Monfredini
Have been very happy with service!
Jim Monfredini, Superintendent/Principal, Braceville School District 75, Braceville, IL

From: Susan Rutkowski
Asimo, Alyce, and Tracy have been outstanding to work with.  They have solved every
problem and are wonderful to work with! Please don't make any staff changes.
Susan Rutkowski, Transportation Director, Coal City School District, Coal City, IL

June 21, 2011
From: Kaylene Schoeberl
To Whom It May Concern at MN Central:
I am writing to first of all say thank you to the staff at MN Central for transporting our student to and from his school program.  Jann and Dora were patient with him both at his house and at school to let our student process his surroundings and take the time needed to make successful transitions.  This is an important quality and factor in this particular student's school success.  He has had a history of frequent absences due to his inability to make a transition in the morning.  The willingness for the transportation company to wait for him to process and not feel pushed or rushed has greatly increased his ability to make it to school and make gains in his learning.  This student patterns very quickly and even the slightest changes can set him back.  I know that Jann and Dora have gone above and beyond their requirement to safely transport this student to school, but have taken the time to get to know and understand him as a young man.  This has decreased the stresses on his family and increased his school attendance.  The student will be making a transition to a different program within our district this summer and next fall.  Any consistency that could be provided for this student regarding his transportation will be greatly appreciated and helpful.  Thank you for a great and successful school year!
Sincerely,
Kaylene Schoeberl
Northeast Metro Intermediate School District

From: Don Harris
The staff that we work with do a wonderful job.
Don Harris, Director of Transportation, Granite City School District 9, Granite City, IL

June 20, 2011
Great job!
Mark Berman, Principal, Portage Park School, Chicago, IL

June 11, 2011
From: Amy Smith
Your manager Lori Carlson always takes care of Cornell Grade School!
Amy Smith, Superintendent, Cornell School District 426, Cornell, IL

June 10, 2011
From: Jim Cooper
Bloomington works because of your manager, Jeff Gordon.  Kaye and others are great,
and Jeff holds it all together.
Jim Cooper, Principal, Sheridan School, Bloomington, IL

June 9, 2011
Thank you for your professionalism and service.
Nestor Garcia, Business Manager, East Aurora School District, Aurora, IL

June 8, 2011
From: Mandy Lindbergh
To: Joy Oswald
Sent: Wed, June 8, 2011 3:11:38 PM
Subject: thanks
Hi Joy,
I wanted to thank you for being so great to work with this year!  I know we had a lot of last-minute changes, and I appreciate how you worked with the schedule changes!  Also, we’d like to request Dale again for next year’s outings – he has such a great relationship with the students. 
Thanks,
Mandy Lindbergh
SAMS Special Educatio

From: Mike Moyle
We have been grateful for the service provided by Illinois Central.  The manager, Sheri Kelley,
has been wonderful to work with.  She's responsive and helps solve problems.  We've also
appreciated the caring manner of our two bus drivers.  The students and staff have expressed
gratitude for them.
Mike Moyle, Lower School Director, Principial School, St. Louis, MO

From: Jeff Lockenvitz
Your manager Jeff Gordon continues to go above and beyond to make sure he meets/
exceeds expectations.
Jeff Lockenvitz, Principal, Washington School, Bloomington, IL

From: Dr. Mary Kay Scharf
I believe your manager Jeff Gordon and I back each other up consistently.  We both
strive for the same thin and work hard to make sure it happens, a safe, timely and
comfortable ride home for all students.  The dispatchers and safety director and receptionist
are all awesome.  Sometimes principals and secretaries get a bit testy at 3:40ish if a problem
is extending the day or a lost child needs to find his or her way to being fount.  In
Bloomington, each of these "front line" people are no-nonsense when we move into
problem-solving mode.  Entering my 30th year in education, I wouldn't trade this
transportation team for anyone or even door-to-door limousine services.  These
people give your company a good name.
Dr. Mary Kay Scharf, Principal, Oakland School, Bloomington, IL

From: Bea Thornton
I have been pleased overall with the quality of service from Illinois Central. 
Your staff Sandy Flake and Cheryl Jewell are always willing to go the extra mile
to ge me a bus when something unexpected comes up.  I would recommend
Illinois Central to any school that is looking for good, dependable service and
excellent staff.
Bea Thornton, Administrative Assistant, East Aurora School District 131, Aurora, IL

From: Lucy Harding
Several of our schools use your service for trips that we cannot accommodate. We have not
received any negative feedback on your services.
Lucy Harding, Transportation Director, Valley View School District 365U, Romeoville, IL

From: Chris Lauffer
We appreciate your responsiveness to any issues that arise.
Chris Lauffer, Director of Community Services, Cornerstone Services, Joliet, IL

From: Mike Papini
To date we have been pleased with the service Illinois Central has provided for us and do
not have any particular concerns at this time.
Mike Papini, Assistant Director, Ogle County Educational Cooperative, Byron, IL

From: Eric Misener
There was a seamless transition from our previous transportation provider to Illinois Central.
Eric Misener, Superintendent, Seneca Grade School, Seneca, IL

From: Dr. Patrick Halloran
Great job, no problems from the Superintendent perspective-your manager Laura does
a fabulous job-from my perspective our communication system is effective and she is flexible
when we throw the occasional "curveball" at her.  Always timely in correspondence and
when asked a question.
Dr. Patrick Halloran, Superintendent, Morris Community High School, Morris, IL

From: Dennis Bloom
Very happy with service and follow through.  Your manager Tom Oswald does a great job!
Each year we work together to get better and improve on our overall transportation system.
Very good working relationship. 
Dennis Bloom, Director of Operations, Stillwater Public Schools, Stillwater, MN

June 7, 2011
From: Carol Breitkreutz
The change in Princeton is wonderful!  Never thought I would rate our bus service
so high.
Carol Breitkreutz,  Director of Business Services, Princeton School District, Princeton, MN

June 6, 2011
From: Dr. Christina Leahy
Thank you for a superb year!
Dr. Christina Leahy, Superintendent, Milton Pope School, Marseilles, IL

June 3, 2011
From: Lissette Sanchez
Subject: Re: June Trips :: Polaris Charter Academy
To: "Angela Lee"
Date: Friday, June 3, 2011, 10:18 AM
Hi Angie,
Thanks again for all of your help. The trips have been great! We definitely will be using your bus company more often. We currently use Alltown for most events but I have been dissatisfied with them. You guys have been incredibly professional and your customer service is great!
Sincerely,
Lissette Sanchez
Polaris Charter Academy

From: Sr. Mary Francis
We have enjoyed a positive experience with your company and drivers. 
Any issues reported were addressed in a professional manner.
Sr. Mary Francis, Principal, Mt. Assisi Academy, Lemont, IL

May 25, 2011
From: Drusilla Lobmaster
We have found Illinois Central to be reliable, professional, and willing to address any
issues or concerns.  We do hope that our past driver, Ms. Teri, will return to work with
us next school year.
Drusilla Lobmaster, Superintendent, Ludlow District 142, Ludlow, IL

May 10, 2011
From: Dubose, Ronisha
Subject: May 6th bus service
To: Patrick McCarthy
Date: Tuesday, May 10, 2011, 5:36 PM
Due to a medical emergency, I was unable to attend the field trip with the Band and Vocal Ensembles on Friday, May 6, 2011.  Also, one of our regular bus monitors was unable to attend the trip due to a family emergency.  Being short-handed with excited students from all over the district proved to be quite a challenge.  However, the transportation services provided was above and beyond excellent!  I hear that the drivers were punctual, courteous, patient, and extremely accommodating. 
Thank you, Illinois-Central, for providing at a time when we needed you most!
Sincerely,
Ronisha Dubose
District 148 Vocal Ensembles, Director

May 5, 2011
Hello Patrick McCarthy,
On behalf of my team, my coaches and myself I would like to say that our bus driver today was phenomenal. My name is S.G., I am a senior at Lane Tech college Prep High School and I have never had a busdriver like Nina P.. She was very punctual, kind, welcoming and personable. When I entered the bus from a long day of school she said "Welcome" and greeted me with a smile. She attended our waterpolo game and cheered louder than all the parents. Her personality and kindness was the best part of my day and I would appreciate it if you could thank her. LANE TECH WOMEN'S WATERPOLO LOVES NINA!
Thanks!
S. G.

May 4, 2011
Patrick,
Just to follow up with your earlier email of providing Mike's contact information for conflict resolution. As I stated in my response, I certainly appreciate the information that Mike had already provided but, our local contract manager is very effective and responsive to our needs.
I want to let you know that just today, Beverly provided information to defuse a situation that arose from a parent at one of my elementary schools. Not only did she follow up and handle the internal procedure with our driver but sent a copy of the GPS record to provide the real truth to the situation. Diana is also another key player in the local team that we have in Waukegan. If we found a way to clone the effectiveness and thorough efforts of these two folks, we could master the art of customer service for all to see.
Thank you for providing and supporting Beverly. I know she is a lady who gets things done. Beverly and Diana know and take the extra effort to provide the added detail to my office and "those schools" that need that "extra touch".
Sincerely,
Walter Doughty
Manager of Transportation and Child Nutrition Services
Lincoln Center for Educational Services
Waukegan, Illinois 60085

March 17, 2011
From: Anne McDonnell
To: Patrick McCarthy
Sent: Thu, March 17, 2011 2:33:49 PM
Subject: Re: checking in from IL Central School Bus
Things are going well at Centennial!
Anne McDonnell, Principal
Centennial Elementary School

From: Matt Wilkinson
To: Patrick McCarthy
Cc: Kelly Schmitt
Sent: Thu, March 17, 2011 3:39:50 PM
Subject: Re: checking in from IL Central School Bus
Thank you for your interest in our feedback.  The administration building staff are satisfied with IL Central Bus services.
Thanks,
Matt Wilkinson
Assistant Superintendent
Streator Elementary School District 44

March 16, 2011
From: Stella Diamandakis
To: Patrick McCarthy
Sent: Wed, March 16, 2011 2:46:21 PM
Subject: Illinois Central Bus Co.
We are happy with the service received from Illinois Central
North.
Stella Diamandakis
Rogers School

March 14, 2011
From: Jackie Hall
To: Patrick McCarthy
Sent: Mon, March 14, 2011 1:28:41 PM
Subject: Chaney-Monge
Pat-
Everything is going pretty well with bus service here. Sandy has done a terrific job working with us. We had a few behavioral issues on two routes but Diana Hamilton and Mr. Rodney have been working with me to sort it out.
Just a quick update.
Jacelynn Hall
Principal
Chaney-Monge School

March 10, 2011
From: "Macella, Lynn
To: Patrick McCarthy
Sent: Thu, March 10, 2011 3:36:46 PM
Subject: RE: IL Central service, Marklund
Everything is A OK!  No problems at all.  Thank you for asking.
Lynn

March 9, 2011
From: Franklin Chang 
To: Patrick McCarthy
Sent: Wed, March 9, 2011 8:10:54 AM
Subject: Re: IL Central service, Uplift
Mr. McCarthy,
All is fine.. thanks for checking in
Franklin Chang
Chicago TAP Lead Teacher/ Professional School Counselor
Uplift Community High School

From: Dawn Elser
To: "Patrick McCarthy"
Sent: Wed, March 9, 2011 9:32:28 AM
Subject: Service
I am very pleased with the services we have received from Illinois Central Bus Company.  The office staff is very prompt and polite.  When an issue has arose, it has been resolved immediately.  If we have had a concern, it too has been taken care of immediately.  I believe we have an excellent working relationship.  Thank you for your time.
Thanks,
Dawn Elser, Principal
Central Elementary School

From: "Smith, Jason"
To: Patrick McCarthy
Sent: Wed, March 9, 2011 2:37:32 PM
Subject: Re: IL Central service, CC
Pat-
I spoke with Susan and she said she had emailed you last week.  We are pleased with the service. 
Asimo is doing a great job and Susan and I are very pleased.
Thanks-
JS

March 8, 2011
From: "Jerbi, Dan
To: Patrick McCarthy
Sent: Tue, March 8, 2011 9:28:00 AM
Subject: RE: IL Central service, CC IS
Patrick……..I am very pleased with the service that you are providing my “little people”….Your drivers are very helpful and cooperative in working with me to provide a safe and sound system with all transportation issues!!...I have worked closely with Asimo to make sure we haveall of our “bases covered” and she has been wonderful!...Thanks so much for a wonderful school year!...Dan

From: "Mirowska, Lucja
To: Patrick McCarthy
Sent: Tue, March 8, 2011 9:37:26 AM
Subject: RE: IL Central service, Canty
All seems to be OK. I will keep you posted.
Thank you,
Lucja B. Mirowska-Kopec, Ed. D.
Principal
Arthur E. Canty Elementary School

March 7, 2011
From: Cynthia DeYoung 
To: Patrick McCarthy
Sent: Mon, March 7, 2011 9:10:08 AM
Subject: RE: IL Central service, Elim
Things are going just fine.  They are punctual and cooperative with our load/unload system.
Cindy

From: Brian Patel 
To: Patrick McCarthy
Sent: Mon, March 7, 2011 9:45:35 AM
Subject: RE: IL Central service, Easter Seals
Hi Patrick,
Things are going well here.  Thanks for checking in.
Brian Patel MA, LPC
Clinical Coordinator - Autism Therapeutic School - Tinley Park
Therapeutic Crisis Intervention Coordinator of Autism Therapeutic Schools

From: Dennis Bloom
To: Patrick McCarthy
Sent: Mon, March 7, 2011 9:52:25 AM
Subject: Re: MN Central service, Stillwater
Hi Patrick,
All going well here in Minnesota.
We are working very well as a team with Mn Central!
Thanks for checking.
Dennis Bloom
Director of Operations
Stillwater Area Public Schools

From: Pat Brown
To: Patrick McCarthy
Sent: Mon, March 7, 2011 11:18:06 AM
Subject: RE: IL Central service, Marion
Everything continues to go well, no problems that I am aware of.

From: kpayton 
To: Patrick McCarthy
Sent: Mon, March 7, 2011 6:27:06 PM
Subject: Re: IL Central service, Shabbona
No concerns

March 4, 2011
From: Pat Halloran
To: Patrick McCarthy
Sent: Fri, March 4, 2011 7:54:41 AM
Subject: Re: IL Central service, Morris
It is going well!  Teri Shaw at district 54 and I are interested in extending our contract for next year- I need information from Il Central in order to do that- so if you are able to point this note in the right direction- that would be great- I would like to approve it at my March 14 board meeting if possible- and our packet go out on Tuesday
Thanks for the help
Pat

From: "Johnson, Travis"
To: Patrick McCarthy
Sent: Fri, March 4, 2011 8:34:41 AM
Subject: Re: IL Central service, CC Elem
Things are going well.  It has been a very good year transportation-wise.

From: Jerry Farris
To: Patrick McCarthy
Sent: Fri, March 4, 2011 9:08:56 AM
Subject: Re: IL Central service, Flanagan
Everything is going well as far as I know.  We had the camera installed in the bus and are ready to use this when/if needed.
JFarris

From: Rich Decman
To: Patrick McCarthy
Sent: Fri, March 4, 2011 9:09:40 AM
Subject: Re: IL Central service, GSW
All is well.  Thanks for asking.

From: Julie Schmitt 
To: Patrick McCarthy
Sent: Fri, March 4, 2011 9:21:44 AM
Subject: RE: IL Central service, Saunemin
Hi Patrick,
Things seem to be going smoothly so far.  Thanks for checking.
Julie Schmitt
Superintendent
Saunemin District 438
Saunemin, IL

From: "Harding, Lucille J. (BUS)" 
To: Patrick McCarthy
Sent: Fri, March 4, 2011 12:25:43 PM
Subject: RE: IL Central service, Valley View
Service must be great have not heard anything otherwise.
Lucille Harding
Director
Valley View School District
Transportation Department

From: "Rutkowski, Susan
To: Patrick McCarthy
Sent: Fri, March 4, 2011 12:47:57 PM
Subject: RE: IL Central service, CC HS
Hi Pat,
Everything is going very well. Thanks for asking.
Susan

From: Michael Schroeder
To: Patrick McCarthy
Sent: Fri, March 4, 2011 1:04:23 PM
Subject: Re: IL Central service, Channahon
Things are good thank you!
Michael J. Schroeder
Director of Finance and Transportation
Channahon School District 17

From: "Hook, William E" 
To: Patrick McCarthy
Sent: Fri, March 4, 2011 1:07:42 PM
Subject: Re: IL Central service, Ch. HS for Ag Sciences
Things are good. Cindy is a good point person. Very attentive and competent.
Thanks.

From: Mary Pat Baima 
To: Patrick McCarthy
Sent: Fri, March 4, 2011 1:23:38 PM
Subject: Re: IL Central service, Ransom
Hi,
Everything is going smoothly.
Thanks
Mary Pat Baima

From: Ryan Linnig 
To: Patrick McCarthy
Sent: Fri, March 4, 2011 1:23:44 PM
Subject: Re: IL Central service, Dimmick
Everything is going well, our substitute bus driver has done an outstanding job.
Ryan Linnig Superintendent/Principal
Dimmick C.C. School District #175

From: Eric Misener
To: Patrick McCarthy
Sent: Fri, March 4, 2011 1:39:50 PM
Subject: RE: IL Central service, Seneca GS
Pat,
So far so good.  Things seem to be going very smoothly.
Eric

From: Beatrice Thornton 
To: Patrick McCarthy
Sent: Fri, March 4, 2011 1:40:22 PM
Subject: RE: IL Central service, Aurora HS
Everything is great!  Sandy and Cheryl work hard to make sure things go well, despite our difficult coaches.  They take great pains to make sure everything  goes as scheduled. I highly recommend Illinois Central Bus Co.
Beatrice Thornton
Administrative Assistant
Athletics/Buildings & Grounds
East Aurora High School

From: "Johnson, Leo" 
To: Patrick McCarthy
Sent: Fri, March 4, 2011 2:17:01 PM
Subject: RE: IL Central service, Pontiac HS
No news in my office must be good news!  Going great.

From: Mike Moyle
To: Patrick McCarthy
Sent: Fri, March 4, 2011 4:50:12 PM
Subject: RE: IL Central service, Principia
Sheri Kelly and our drivers, Joe and Bud, continue to do an excellent job of meeting Principia’s needs and being flexible.  They always respond pleasantly and promptly to our requests.  We are looking forward to our continued relation with Illinois Central. 
Mike Moyle
Principia School
Lower School Director

January 28, 2011
From: Chris Norman
To: Dan O'Brien
Sent: Fri, January 28, 2011 1:39:47 PM
Subject: Alton reference
Mr. O’Brien,
Per Pat McCarthy’s request, below is a paragraph for you.  Hope this helps.
After years of utilizing the same transportation contractor, the Alton School District found itself entering the 2010-11 school year with a new company as low bidder.  Naturally, there was some anxiety about changing companies.  However, even with the district complicating the start-up process by enacting new bell times as a cost-savings measure, Illinois Central’s local and regional staff worked diligently to make the transition as smooth as possible.  Despite only being halfway through the first contract year, the commitment towards further improving services has continued with training on new software to further improve efficiencies while continuing to serve the students at the high level that is expected. 
While safety is always first, the bottom line has been improved as well as the district now has buses utilizing GPS and digital camera systems, all while reducing our costs a minimum of $400,000 over the previous year. 
Christopher Norman
Director of Financial Services
Alton CUSD #11

January 21, 2011
From: "Randy Merker"
Date: January 21, 2011 8:01:07 AM CST
Subject: Fwd: Re: ALL Heyworth Buses started this a.m.!!!!!
Bruce-
It was a bit chilly (-6 degrees, -20 wind chill) in Heyworth this AM.  As you can see by this string below between Chris Strange and myself, she was in and had all of our busses started by 5:09 AM when she sent the e-mail to me.  5:09 AM. I have talked with you before about her professionalism, the good job she does, etc.  The bottom line is this:  she cares. And that is why she was here so early today to make sure we would be able to have school.  As I have told you before, I couldn't be any happier with her!
Randall G. Merker
Superintendent, Heyworth CUSD4

January 5, 2011
From: Diane Pelegris
To: Patrick McCarthy
Sent: Wed, January 5, 2011 10:07:49 AM
Subject: Bus Service
Good morning Patrick,
I’m following up with you regarding a customer satisfaction letter we received in November. Generally, we are quite satisfied with the service provided by your company. They have been friendly and responsive to our staff and students.  Thank you for your concern!
Diane Pelegris |  School Social Worker | Orchard Academy

December 9, 2010
From: Jimmy Hay
To: Patrick McCarthy
Sent: Thu, December 9, 2010 9:51:08 PM
Subject: RE: KS Central service
Thanks for the email. Things seem to be running smoothly. Visited with David today when he was in town.
Glad to hear from you. Happy Holidays!
Jimmy

December 6, 2010
From: Terry Moreland 
To: Patrick McCarthy
Sent: Mon, December 6, 2010 8:59:48 AM
Subject: RE: IL Central service
Hi
We seem to be doing fine.  Thanks for checking.
Terry W. Moreland
Meridian CUSD. 101
Superintendent

December 2, 2010
From: Lobmaster, Drusilla
To: Patrick McCarthy 
Sent: Thu, December 2, 2010 6:31:51 PM
Subject: RE: IL Central service
Patrick,
Service has been very good and I have no complaints.
I do appreciate having Teri as our driver and hope it can remain that way.
I am not sure how effective the Nextal phone connection is. I know the law and realize something is required.
Thank you for the inquiry. Happy Holidays!
Dru
Drusilla Lobmaster
Superintendent
Ludlow CCSD 142

From: Beth Brophy
To: Stacy Hawker
Sent: Thu, December 2, 2010 12:30:57 PM
Subject: Driver Tracy, Ill Central Bus
Yesterday Tracy went beyond the call of duty helping a Kindergarten aged child.  After dropping off child at assigned bus stop she noticed
when she went by his house a few minutes later he was sitting on front stoop and was unable to get into the house.  Tracy stopped in
front of home and had him get back into warm bus and called dispatch, who in turned contacted me, Beth Brophy at 159 for a parent phone
number.  Grandfather eventually arrived.  Thank you Tracy.  This is wonderful gift of kindness.

November 5, 2010
From: James Prather 
To: Patrick McCarthy
Sent: Fri, November 5, 2010 3:11:50 PM
Subject: The year so far
Patrick,
I received your letter and wanted to let you know that things have gone fine so far this year when it comes to the school district’s partnership
with Illinois Central.  Asimo and Alice have been helpful and prompt whenever I have called them with a question or need.
Jim Prather
Superintendent
Gardner CCSD 72C

November 3, 2010
From: Rana Brizgys 
To: Patrick McCarthy
Sent: Wed, November 3, 2010 7:44:00 AM
Subject: Customer Feedback
Hi Patrick, I got a letter from you requesting an email regarding service. Service from the west side base is great! 
Sanobya is a big help, as she was last year as well. The bus drivers are also wonderful, on time, pleasant, and great to work with.
Thanks, Rana (Trumbull School).

From: "Anderson-moon, Darlene Y" 
To: Patrick McCarthy
Sent: Wed, November 3, 2010 4:57:17 PM
Hi Patrick,
I want to say thank you for the drivers that transport out students to and from school. Phillip and Leo are excellent with the children and
arrive daily on time.  I have not had any complaints from parents and we are quite pleased with their work ethics.  My congratulations to
you and your bus company!
Respectfully,
Darlene Anderson-Moon
Wells Prep Academy
Assistant Principal

November 1, 2010
From: Ryan Linnig
To: Patrick McCarthy
Sent: Mon, November 1, 2010 2:27:45 PM
Subject: Re: IL Central service
It's been a good year, the staff was good to work with in establishing the routes and the few issues that did come up have been dealt with appropriately.
Ryan Linnig
Superintendent/Principal
Dimmick C.C. School District #175

From: Julie Schmitt
To: Patrick McCarthy
Sent: Mon, November 1, 2010 11:03:02 AM
Subject: RE: IL Central service
Hi Patrick,
All is going well so far this year.  Service has been good.
Julie Schmitt
Superintendent
Saunemin District 438
Saunemin, IL

From: Clemmie Ellis
To: Patrick McCarthy
Sent: Mon, November 1, 2010 9:07:02 AM
Subject: Illinois Central School Bus
Good morning Mr. McCarthy,
I am Clemmie Ellis, (bus supervisor) at Prosser High School), your bussing services have been great!
Thanks,
Clemmie Ellis
Bus Supervisor
Prosser High School

From: "Harding, Lucille J.
To: Patrick McCarthy 
Sent: Mon, November 1, 2010 6:52:46 AM
Subject: RE: IL Central service
Have heard not one complaint or concern so it has been great as usual.
Lucy
Lucille Harding
Director
Valley View School District
Transportation Department

October 29, 2010
From: "Rutkowski, Susan
To: Patrick McCarthy 
Sent: Fri, October 29, 2010 1:09:02 PM
Subject: RE: IL Central service
Hi Pat,
Sorry that it’s taken me so long to get back to you.
Everything has been just great this year! Asimo, Alice and Tracy have done a wonderful job!
Asimo has been terrific to work with and she did a terrific job with the routes this year. 
Thanks for asking,
Susan Rutkowski

October 28, 2010
From: Randy Merker 
To: Patrick McCarthy 
Sent: Thu, October 28, 2010 1:05:02 PM
Subject: Re: IL Central service
I have again been very happy with service this year.  Last year, I had concerns that we did not have enough drivers.  I know this is a problem everywhere.  This problem was corrected.  My director here locally, Chris Strange, does a great job of problem solving.  I have minimal transportation issues that reach me as she is ableto diffuse and/or correct most issues before they ever reach to my level.  Space as the bus garage might be a future issue.  If we add more busses, I am not sure where to park any more.  We are prettyfull on that site.  This is not an issue at present, but might be sometime in the future.  As I started with, I am again very pleased with ICSB.
Randall G. Merker
Superintendent, Heyworth CUSD4

From: "Macella, Lynn
To: Patrick McCarthy
Sent: Thu, October 28, 2010 8:20:16 AM
Subject: RE: IL Central service
Hello Patrick, everything is wonderful!!!
Thank you for asking.
Lynn

From: Kelly Hussey
To: Patrick McCarthy 
Sent: Thu, October 28, 2010 7:15:16 AM
Subject: Re: IL Central service
Patrick,
We have had no complaints that I have been made aware of.  I truly enjoy our working relationship, especially when it comes to any dealings with Laura.  She always tells me what can or cannot be done in a friendly matter of fact way, and I believe that she goes out of her way to help us time our needs out appropriately when we have made slight alterations in our schedule on any given day.
Sincerely,
Kelly Hussey

October 27, 2010
From: "Scharf, Mary Kay" 
To: Patrick McCarthy 
Sent: Wed, October 27, 2010 6:53:34 PM
Subject: RE: IL Central service
Smooth sailing.  Any bumps in the road (great pun!) are handled quickly and to my satisfaction.  Jeff and the dispatchers (Kay) are very responsive.  I appreciated the drivers being allowed to meet with me again this year.  It is a great time to show my appreciation, share expectations, and commit to supporting them with students and parents.
MK

From: "Berman, Mark P" 
To: Patrick McCarthy
Sent: Wed, October 27, 2010 12:01:16 PM
Subject: RE: IL Central service
Pat,
It's been very good so far. Keep up the good work.
Sincerely,
MPB
Mark P. Berman
Principal
Portage Park Elementary School

From: Pam Majewski
To: Patrick McCarthy 
Sent: Wed, October 27, 2010 11:47:30 AM
Subject: RE: IL Central service
Hi Pat,
As always nothing but excellent service. 
Pam Majewski
Flossmoor S.D. 161

From: Dennis Bloom 
To: Patrick McCarthy 
Sent: Wed, October 27, 2010 11:35:25 AM
Subject: Re: MN Central service
Hi Pat,
It has been tremendous.  Tom O has gone above and beyond many times and has his staff doing the same.It has been a great team effort with the district and MN Central for the start of the school year.
Hope this helps.
Denny

From: "Simon, Victor " 
To: Patrick McCarthy 
Sent: Wed, October 27, 2010 10:48:36 AM
Subject: RE: IL Central service
No problem.  In fact, we have been working with the drivers in recent days to stay at the school after drop off to finish our bus evacuation drills.
Victor Simon III
Principal
John C. Dore Elementary School
Chicago Public Schools

From: "Mirowska, Lucja "
To: Patrick McCarthy
Sent: Wed, October 27, 2010 11:21:39 AM
Subject: RE: IL Central service
Hi, Patrick,
After the beginning of the year issues were resolve, everything seems to work well.
Keep up the good work!
Thank you,
Lucja B. Mirowska-Kopec, Ed. D.
Principal
Arthur E. Canty Elementary School

From: "Hook, William E"
To: Patrick McCarthy
Sent: Wed, October 27, 2010 10:36:16 AM
Subject: Re: IL Central service
Best year yet!

From: Dr. Gregory M. Lutyens 
To: Patrick McCarthy
Sent: Wed, October 27, 2010 10:30:23 AM
Subject: Re: IL Central service
We have a new driver this year and have had no complaints.  All is going well.   I did change the address on our checks, so they are going directly to Joliet now.   Thanks for checking and let's hope for a good winter and an early spring!
Gregory M. Lutyens, Ph.D., Superintendent
Nelson School District 8 - Lee County

From: "Johnson, Travis
To: Patrick McCarthy
Sent: Wed, October 27, 2010 10:39:29 AM
Subject: Re: IL Central service
Patrick,
Things have been running well here at CCES.  No major problems at this time.

From: Pat Halloran 
To: Patrick McCarthy
Sent: Wed, October 27, 2010 10:00:55 AM
Subject: Re: IL Central service
Good morning- service has been great- very limited as far as any issues go- seems to be going well from my end and I have not had any feedback to the contrary from my administrative team, coaches, or parents!!  Which in my world is positive!
Thanks for checking in
Pat

From: Rich Decman 
To: Patrick McCarthy
Sent: Wed, October 27, 2010 9:45:10 AM
Subject: RE: IL Central
It has been fine.  No issues.  Thanks for asking.
Richard S. Decman, Ed.D
Superintendent
Gardner-South Wilmington High School District #73

October 19, 2010
From: Carodeane Armstrong 
To: Patrick McCarthy
Sent: Tue, October 19, 2010 2:07:19 PM
Subject: Re: IL Central service
Mr. McCarthy,
Sorry to have missed you also!  We are having a great year with our new bus company.  Very polite and efficient service thus far--keep up the good work!
Sincerely,
Carodeane A. Armstrong
Principal
Sherman Elementary School

October 12, 2010
From: "Hofman, Linnea
To: Patrick McCarthy
Sent: Tue, October 12, 2010 8:47:09 AM
Subject: RE: IL Central School Bus service
Thank you.  I have been pleased with your service.  The students have also been pleased and parents have complimented the professionalism of your staff.  Kristie has been quick to respond and sets up transportation immediately for my ever changing student
needs.
Linnea Hofman
Homeless Liaison
Crete-Monee School District 2010